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Support...
Frequently Asked Questions

Where is the Phases User Guide?

Within the Phases program, click on Help > Help. This accesses your Web browser, from where you will be guided to the on-line version of the Phases rehab User Guide.

Phases User Guide PDF version:  In the phases program folder , look for a folder "web". It contains a pdf version of phases help. ( eg, of path  is C:\Program Files\Phases\Rehab\Web )

Where can I purchase a copy of the Phases rehab program?

You may purchase Phases rehab by calling our toll-free number: 1-800-231-0518 or check our list of Distributors and Resellers for a representative in your area.

How much does it cost?

Click here to view our How To Buy page

Does Phases offer a student discount price?

A discount price of $149.99 is available to students. Proof of enrollment is required at the time of ordering. See How to Buy

I am looking for information on how to become a Phases Reseller or Distributor.

The add-on I purchased won�t load on my version of Phases. How do I upgrade?

Call our toll-free line, 1-800-231-0518, for upgrade details.

Does Phases have pre-selected exercise programs?

Sample exercise protocols are included in V3.0 and V3.1. In the Phases rehab program, click on Protocols > Load Protocols and select from the list.

Can the default report formats be modified?

Refer to "Editing General Preferences" on Page 23 of the User Guide.

How do I register on-line?

Click here to submit our On-Line Registration Form .

I own an earlier version (V2.1 or earlier). What is the cost to upgrade?

Version upgrades are priced at $49.99. Please call our toll-free number, 1-800-231-0518 to place your order.

Can I edit the exercise text?

Refer to  "Edit Exercise Text" on Page 10 of the User Guide.

Can I change the number of exercises/page on the printout?

Is the Gym Travel Card just a template or can I type the specific exercises in the space provided while in the program?

Exercises that appear on the Gym Travel card reflect those selected and saved in the client's exercise printout.

I thought the exercises were "animated", but how do I access this feature?

Please refer to "Quick Pick Feature" on Page 11 of the User Guide.

What is "Filter" and how do I use it?

Please refer to "Filter Menu" on Page 33 of the User Guide.

Where can I get more help?

Click here to view a list of On-Line Tutorials available on this web site.
Technical Support inquiries may be emailed to:
support@PhasesRehab.com or call our toll-free number, 1-800-231-0518.

Can I install the software on both my office and laptop computer or only one?

You can install phases on more than one computer, but there is no way to synchronize the databases between systems. If you choose to run multiple copies of Phases concurrently there is a possibility that data could be irretrievably lost by over-writing the most recent data with data from a different database.
Phases does not recommend running Phases on multiple systems outside of the suggested network configuration option.

How can I increase the quality of the pictures?
How can I open Phases in a larger window? (2 questions, 1 answer)

The size and resolution of the interface and the images is a compromise. Due to the large number of images included in the program, a limitation on the size of both the interface and the individual images was implemented to avoid problems with system resource and storage limitations in the original design. Based on that decision the images and the Graphic User Interface (GUI) are fixed sizes, and cannot be modified by the user.

How do I email a patient's exercise program to them?

In order to be able to do this you have to be able to save a PDF on your system, this functionality is available with the full version of Adobe Acrobat or other office pograms that install a " PDF printer driver" in your computer printer folder.

 You can also download a free third party PDF Printer Driver from many different sites. Some driver developers suggest a nominal fee so please support their efforts if the drivers are helpful to you.    Please note that we cannot be responsible for third party software nor have technical support for it

  Click here to view the instructions in PDF format.

How can I increase the quality of the pictures?
How can I open Phases in a larger window? (2 questions, 1 answer)

The size and resolution of the interface and the images is a compromise. Due to the large number of images included in the program, a limitation on the size of both the interface and the individual images was implemented to avoid problems with system resource and storage limitations in the original design. Based on that decision the images and the Graphic User Interface (GUI) are fixed sizes, and cannot be modified by the user.
 
Endorsements...

 

Love the photos!


Andrea Herman,
Patient


 
   

Tel: (1-800) - 231 - 0518
E-mail: info@PhasesRehab.com